Returns & Exchanges
Thank you so much for supporting my tiny, growing shop! Every order you place helps keep the Backcountry Dirtbag & Scamper Life adventure rolling, and I want you to love what you receive. Below is everything you need to know about returns, exchanges, and what to do if something isn’t quite right.
🛠️ Misprinted, Damaged, or Defective Items
If your order arrives with a printing error, arrives damaged, or the product itself is defective, I’ve got you covered.
Because my shop is fulfilled through Printful, they will reprint or replace any item that has a production issue.
To ensure a smooth and speedy resolution, please contact me within 7 days of receiving your order and include:
• Your order number
• A brief description of the issue
• Clear photos of the problem (misprint, damage, etc.)
Once I submit the claim to Printful, they will verify the issue and ship you a replacement at no cost.
Note: Printful requires photo documentation to approve replacements, so including pictures in your first message helps move things along quickly.
📦 Wrong Address or Delivery Issues
If an order is returned due to an incorrect or undeliverable address, Printful charges a reshipment fee. I’m not able to cover reshipping for address errors, so please double-check your address at checkout.
If a package shows as “delivered” but you can’t locate it:
Check with neighbors or your building’s mailroom
Contact your local post office with the tracking number
Wait 24–48 hours (sometimes carriers mark “delivered” early)
While I cannot replace items that are lost after delivery, I’ll do everything I can to help you track it down.
🔄 Exchanges & Buyer’s Remorse
Because every item in my store is made to order just for you, I’m unable to offer exchanges or returns for:
• Ordering the wrong size
• Ordering the wrong color
• Buyer’s remorse
• Deciding you no longer want the item
I know online shopping can be tricky, so I do my best to include accurate size guides and product photos. If you have questions before ordering, I’m always happy to help.
💜 A Note From a Tiny Shop
I run this entire shop myself — from the designs to the customer messages to the behind-the-scenes troubleshooting — while Printful handles printing and shipping. I truly appreciate your understanding and support as I grow this little dream of mine.
If something isn’t right, I’ll always do my best to help.
You can reach me anytime at: ScamperLife@outlook.com
Thank you for being here, for supporting small creators, and for being part of the Fiberglass Family. 💜